Compare Cloud Phone Solution Packages

STANDARD ADVANCED PREMIUM
User Call Features
Auto Attendant X X X
Unlimited HD Calling in US X X X
911 Emergency Dialing X X X
411 Directory Assistance X X X
Phone Number Portability X X X
Voicemail to Email – AUDIO X X X
Find Me Anywhere X X X
Call Forwarding Always X X X
Call Forwarding Busy X X X
Call Forwarding No Answer X X X
Hold with Music X X X
Call Park X X X
Call Flip X X X
Call Screening X X X
Personal Ring X X X
Anonymous Call Rejection X X X
Caller ID with Name X X X
Call Notify X X X
*69 Call Return X X X
Call Transfer X X X
Warm Call Transfer X X X
Call Waiting X X X
Do Not Disturb X X X
Last Number Redial X X X
Speed Dial 8 & 100 X X X
Three-Way Calling X X X
Voice Mail X X X
Voice Mail Aliases X X X
Presence X X X
Mobile App (included) X X X
Softphone (included) Add On X X
Instant Messaging Add On X X
Fax Service (included) Add On Add On X
IM to SMS (text) X X
Phone System Features
Auto Attendant X X X
Business Hour Rules X X X
Dial by Name Directory X X X
Announcements X X X
Paging Groups X X X
Call Distribution (ACD) Groups X X X
Call Management X X X
Custom Greetings X X X
Call Recording X X X
Local Numbers X X X
Toll Free Numbers X X X
Hot Desking X X X
Call Monitoring X X X
Call Whisper X X X
Call Barge X X X
Automatic Call Recording X X X
Role-Based Access Control X X X
User Templates X X
Single Sign On X X
Shared Lines X X
Multi-Level IVR Add On X
Collaboration
Video/Web Conferencing X X
Toll Audio Bridge Add On Add On X
Toll Free Audio Bridge Add On Add On Add On
International Coverage Add On Add On Add On
Software Integrations
Salesforce CRM X X
Microsoft / Skype X X
Google Apps (GSuite) X X
Oracle X
Desk.com X
Dropbox X
Box.com X
Okta X
ServiceNow X
Zendesk X
Zoho CRM X
Team Collaboration
Team Chat X X
Team Web / Audio / Video X X
Implementation & Support
Phone Based Implementation X X X
On-Site Install & Training Add On X Add On