A variety of business events can challenge your communications capacity and leave you seeking a different way of doing things. Perhaps your workforce is becoming more mobile or your hardware is becoming outdated. Maybe your business requirements fluctuate, and you need greater flexibility (and predictability) in services and costs. Or maybe your provider contracts are piling up and getting more difficult to manage.
If your business operations are becoming more complex, cloud-based unified communications (UC) can simplify the services you use the most by providing unparalleled flexibility, mobile readiness and reliability at a fraction of the cost. Consider whether your business is ready for this technology. Following are five common signs to look for, and some of the benefits you can expect from a cloud-based UC infrastructure.
1. Moving office locations and/or adding new locations
When you decide to move your business, or open a new location, you can expect a series of logistical hassles when it comes to communications. But it’s also the perfect opportunity to assess your existing communications infrastructure to see if you can avoid potentially large and unnecessary costs associated with an on-premise infrastructure while also delivering dependable services across the business. A cloud-based UC infrastructure doesn’t require someone to physically turn your services on or off, so it makes adding or changing services a cinch.
2. Acquiring new talent
If you’re expanding your talent pool and want to work with experts in different geographic locations, you’ll need to find a way to accommodate remote workers. An on-premise infrastructure can’t effectively support mobile workers, and the administrative expenses to add a new employee (even on-site) can be costly. In a cloud UC infrastructure, adding a new employee — wherever in the world they are — is quick, and frequently adds no (or very little) cost to your business.
3. Preparing for natural disasters
If your business is in proximity of a natural disaster hotspot (where blizzards, hurricanes, tornados, etc. are likely), your on-premise services are at significant risk. Should an event occur, operations can be down for hours, if not days or weeks, which will no doubt impact your bottom line.
With cloud-based UC, businesses get redundancy and failover capabilities unavailable in traditional on-site PBX systems — operations can go uninterrupted because services are hosted elsewhere and thereby unaffected. UC providers can help you create a business continuity/disaster recovery plan so you’ll be prepared if disaster strikes.
4. Assessing aging technology
The overhead costs of on-premise hardware can be high, not to mention time consuming, to keep up with ongoing updates. Cloud-based UC offers businesses cost efficiency and easy updates that occur automatically with little to no disruption to operations. Retiring legacy hardware for cloud-based technology also means you get your space back!
5. Managing multiple service provider contracts
As your business grows, it’s easy to see how you can acquire a variety of service provider contracts. It’s perhaps less obvious how many unnecessary costs you’ve accumulated during the process, and how much IT time has been lost through managing multiple providers. One of the best features of UC is the ability to consolidate all the services you need under one provider for a single monthly charge. Better still, there’s typically no contract. You pay for what you use, for as long as you need to use it. It’s that simple.
The benefits of cloud-based UC are plenty, but these are sure signs you truly need to make the switch. If you’d like to learn more about how cloud-based UC can benefit your business, speak to a Select Communications expert today.