In the age of the cloud, innovative technology tools can help companies better utilize remote workers (and simultaneously save in operational costs), yet many companies overlook or fail to explore these tools. Traditional communication methods — like landline phones — are on the way out, and as the remote worker trend continues to grow, it’s more important than ever to adopt new solutions to address this shift. Two key advancements in communication technology — cloud phones and modern conferencing solutions — are noteworthy tools to consider, as they give employees anytime, anywhere access to team members and customers, plus they give businesses more control of their communications.
Traditional methods of connecting remote employees, such as buying them company-owned cell phones or sending them hardware for a phone system, are outdated and expensive. This is especially true when factoring in the cost of updates, data usage and potentially troubleshooting and fixing technical disruptions. With a cloud phone system, companies can experience all the functionality of a traditional enterprise phone system but without having to purchase hardware upfront or endure ongoing maintenance costs and all-inclusive monthly charges. What’s more, many cloud phone offerings give businesses access to more top-line features (like Virtual Assistant and Auto Attendant) and allow businesses to add new lines, change the answering service or record a message for callers — all from an easy-to-use web interface or smartphone.
When working away from the office, remote employees need a reliable and effective way to meet with other members of their team and, for sales professionals, their existing and prospect customers. In today’s mobilized environment, even small upgrades to audio, video or web conferencing technology can massively increase effectiveness and savings on labor costs — remote workforces can collaborate and sell more efficiently and at a lower cost than commuting to a set location. This enables teams to work faster and smarter, and at a reduced “cost of doing business.”
The Value of a Third-Party
Before initial investment, companies are turning to experienced third parties for an unbiased perspective into pairing the right cloud phone or conferencing technology to realize business objectives. When working with an experienced third-party, companies receive critical insight into industry vendors and solutions to gain years of accumulated knowledge that can inform purchasing. This level of expertise and insight not only helps companies utilize remote workers more effectively, but it also helps them realize better cost savings and maximized ROI for business operations as a whole.
Cloud phones and improved conferencing solutions are just the tip of the iceberg when it comes to maximizing the potential of (and investment in) remote workers — there are a variety of unified communications (UC) solutions available today. Some other common UC solutions include desktop-as-a-service platforms, cloud-based email and chat or shared calendars. Each provides a unique and valuable service for remote teams, but they are especially helpful when paired with cloud phone or conferencing solutions. The overarching goal of any modern UC tool should be its ability to enable and empower remote employees with more efficient and streamlined methods of communication.
Interested in exploring communication solutions that will help you better leverage remote workers? Speak with a unified communications expert today.