Cloud Phone System

Is it easy to adjust a cloud phone system on-the-fly?

Cloud phone systems remove the need for expensive and time consuming service calls. The intuitive control panel allows changes whenever needed.

How long does it take to get a new employee set up?

Roughly 10 minutes. You can even have a pre-provisioned desk phone shipped overnight.

Does your cloud phone system give any data?

Yes. You can see call flow, duration and outcome in real time to know exactly what your calling trends are.

How will a cloud phone system affect mobile staff?

Cloud phone systems enable mobile staff to make/take calls right from an app on their mobile device. Even without an office they can have an extension in your main directory and be included in ring/hunt groups.

How will a new phone system make communication better?

The short answer: LOTS of ways. Here are the stand-outs:

  • Enjoy greater mobility
  • Communicate more effectively
  • Boost collaboration with colleagues and customers
  • More team-based communication (the “Slack” effect)

Can I monitor/control how teams collaborate?

Cloud phone systems will wrap various mission-critical tools into one convenient package for greater management of collaboration.

Can a cloud phone system integrate with existing CRM/project management platform?

Cloud phones will integrate with an existing CRM, support ticketing or project management platform. It will allow staff to transfer or conference other team-members into a call with a single click.

What are some general bandwidth requirements?

On average a VoIP Call needs 100Kbps. It’s always a good idea to check your internet connection.

What happens if the Internet goes down?

Every cloud phone proposal created at Select Communications includes cutting edge, on-premise voice optimization and real-time fail over with SD-WAN.