PGi Acquires ReadyTalk, Strengthens UC Grip

Premier Global Services, Inc. (PGi) has completed the acquisition of Denver-based cloud communication provider ReadyTalk. The deal, orchestrated in January, sees PGi enhance their solution suite with ReadyTalk’s product development and small and mid-sized business expertise.

“ReadyTalk is well-known for having great products built by great people with a strong commitment to the success of their customers and partners,” said Ted Schrafft, PGi’s CEO and President. “The ReadyTalk team is continuing to focus on their customers and delivering great service. We’re excited to welcome them to the PGi family.”

While PGi plans to keep ReadyTalk’s Denver base open, ReadyTalk’s founders Dan and Scott King will be exiting, and the futures of some 174 employees are uncertain. But from a business perspective, the cloud communication provider will gain a massive new customer base given PGi’s globally-recognized brand, which could lead to greater long-term stability and success.

The move is as logical as it is peculiar to some unified communications analysts. Acquiring ReadyTalk does enable PGi to diversify its product and service offerings, especially as companies of all sizes look to scale their communications systems and innovate their technology. However, ReadyTalk’s portfolio does rival that of PGi’s TalkPoint service, leading many industry insiders to scratch their heads regarding how the two product sets will coexist.

Nonetheless, the PGi-ReadyTalk acquisition does illustrate a growing industry shift among technology providers to offer a broader suite of communication solutions. According to Select Communications Senior Sales Executive Jason Price, this paradigm shift is largely driven by enterprise demands for more intuitive, scalable communication tools, like those offered by cloud-based solutions.

“Business leaders are looking to get more strategic in the ways their organizations operate and collaborate,” Price says. “The process of simply holding a meeting has evolved into an opportunity to cut costs and streamline inefficiencies, and cloud-based solutions offer a more robust platform for organizations to collaborate, sharing content and collect data about their operations.”

For a closer look at the PGi-ReadyTalk move and how industry consolidation may impact your UC&C initiatives, talk with one of our advisors today.