Measuring Success in Work-Life Integration

“Our souls are not hungry for fame, comfort, wealth or power. Our souls are hungry for meaning, for the sense that we have figured out how to live so that our lives matter.” Rabbi Harold Kushner

Critical to measuring success in any endeavor is knowing in advance what you hope to achieve. This holds as true for completing a 10K run as it does for implementing unified communications as a service (UCaaS) to improve work-life integration for your employees. The success of such an implementation can be assessed in a number of ways. Some measures are simply dollars and cents (ultimately, ROI), while others are less quantifiable but of considerable importance (employee morale and engagement).

What Does Work-Life Integration Success Look Like for Your Organization?

Striving for increased work-life integration by instituting a UCaaS framework is a smart idea, but how will you measure success? Below are some common ways you — and your employees — may benefit.

Expanded Recruitment Options

Companies that embrace remote work are not geographically constrained in terms of potential employees. These companies can cast a wide — even global — net when attracting talent.

Increased Productivity

A Stanford University study1 found that remote workers are 13% more productive than those who work in the office. It stands to reason that employees who are not spending valuable time stuck in traffic while commuting have more time to devote to mission-critical tasks.

JD Edwards’ teleworkers are 20 to -25 % more productive than in-office employees.2 Even more startling, American Express remote workers are reported to be 43% more productive than their in-office counterparts.

At Select Communications, our staff is entirely remote. This means our employees have more time to engage with clients and to achieve the work-life integration necessary to fulfilling both their work and home life responsibilities.

More Business Hours

Having remote employees spread across multiple time zones and countries can expand your hours of operation, increasing customer satisfaction and driving revenue.

Reduced Absenteeism

Up to 78 % of absenteeism3 is due to employees attending to family needs and personal concerns — not illness as you might expect. By allowing employees to work from home, you give them the ability to manage family obligations while still staying on top of work responsibilities.

And for those who are sick, working remotely allows them to perform work duties (as able) while keeping their illness away from others.

Decreased Attrition

The cost of replacing an employee goes well beyond recruitment. Separation costs, temporary replacement costs and lost productivity adds up quickly. Conversely, 61 % of employees2 who do not currently work from home say they would be willing to give up some amount of pay in order to do so. Forty-six percent of companies say that telecommuting has helped reduce attrition4, and 72% say that it has a high impact on employee retention.2

Reduced Office Costs

Six out of 10 employers cite cost savings as a large benefit of embracing remote work strategies.2 For example, due to telecommuting, IBM cut its real-estate costs by $50 million, Sun Microsystems realizes an annual real-estate savings of $68 million and McKesson’s work-from-home program saves $2 million annually.2 What cost savings would accrue to your business if your employees worked at home or in co-working spaces?

Improved Morale

Surveys show that morale increases when employees are empowered with the schedule flexibility to address family and personal obligations, spared commuting and fuel costs and allowed to work when most productive.

UCaaS Helps Make Success Possible

UCaaS, including teleconferencing, presence and messaging tools, helps make remote work possible. For more information about the role of UCaaS in work-life integration, see our recent blog posts, Working by Example How Select Communications Leverages Cloud Technology for a Healthy Work Culture and Can Unified Communications Drive Work-Life Balance?


1
Plumb, E., 2014. Take 5: Stanford Economist Nicholas Bloom on the Business Case for Telecommuting. https://www.workflexibility.org/take-five-stanford-economist-nicholas-bloom-business-case-telecommuting (accessed Nov 15, 2017).

2Global Workplace Analytics, 2015. Advantages of Agile Work Strategies for Companies. http://globalworkplaceanalytics.com/resources/costs-benefits (accessed Nov 15, 2017).

3Truta, F., 2015. Life in the Cloud. 78% of Employees Who Call In Sick Really Aren’t. https://blog.4psa.com/employees-satisfaction (accessed Nov 15, 2017).

4Wright, A., 2015. Study: Teleworkers More Productive — Even When Sick. https://www.shrm.org/resourcesandtools/hr-topics/technology/pages/teleworkers-more-productive-even-when-sick.aspx (accessed Nov 15, 2017).