New Customer On-Boarding & Support
At Select Communications, we care about making sure you feel confident and supported when implementing new communication services across your workforce, which is why we’ve established a customized process for on-boarding our new customers. Regardless of the size of your organization, you’ll be supported by a team of people every step of the way, from your Sales Account Executive to your dedicated Account Manager. As part of the on-boarding and support process, you can expect:
- Your conferencing credentials to be setup and delivered in a timely and accurate manner
- Your Account Manager to contact you within 24 hours to introduce themselves, answer questions and discuss your needs
- Personalized, live training sessions combined with informational how-to documents on all of our solutions
- Assistance in providing customized templates when rolling out new services to your internal team
- Worldwide technical assistance 24 hours a day, 7 days a week, 365 days a year
- Access to our Online Billing portal for customers who want to view and/or pay invoices online
- Access and training to an Admin Portal to add/remove users, update conferencing profiles and run usage reports
- Your dedicated Account Manager to be responsive and supportive not only during your initial implementation, but throughout your life cycle as a customer
“I have used Arkadin in the past and after finding Select Communications, I will never go back! The customer service is exceptional, the international toll-free options extensive, the pricing is competitive, and the no contract payment plan offers us the option to only pay for what has been used each month.” – Brittani Parks, Executive Assistant, Stillwater Investment Management
“We have been very happy with our switch to Select Communications. We’re receiving the same services at a much lower cost to us, but even more importantly, their customer service is truly personal and unparalleled by any other service I’ve used in the past.” – Michelle Medvin, Executive Assistant, Chicago Children’s Advocacy Center
“I am extremely happy with Select Communications, if I have questions, all I do is email or call and I get someone immediately. With our previous conferencing provider, if I had a question, I would call and get transferred to several people before anyone could help me. I love the personal service.” – Tammy Jones, Executive Administrator, Steel Dynamics, Inc.
Read more about how much our customers love us by visiting our Customer Testimonial page!