FAQs – Audio Conferencing

Select Communications is dedicated to helping you realize the greatest value from your audio conferencing. Our Frequently Asked Questions are constantly updated to instantly share the most commonly asked Questions and Answers. Don’t see your question? No problem! Give us a call or contact your Account Manager for more information.

Common audio conferencing questions

Reservationless Audio

You will have your conference call information within 24 hours.
Every reservationless audio account has a default of 150 audio lines. Contact your Sales Executive or Account Manager if you need your accounts setup with more ports. You can host an unlimited number of people with our operator-assisted call options.
No reservations are required! You will be provided with a Permanent Toll-Free and Direct Toll Dial-In number, with a Leader/Host and Participant code when you sign up. Simply use them every time you want to conduct a conference call!
Yes, a Permanent Toll-Free number will be provided to you.
Our service does support International callers in more than 100 countries. They can access the conference using the Direct Dial-In (TOLL) number. Or you can use our global “800″ service to provide your participants Toll- Free access within their country. We provide a list of supported countries on our International Audio page.
Yes, you can record the audio portion of your conference by using the keypad commands and following the instructions provided by the prompts.
Echoes are most commonly caused by speaker phones, Polycom phones, VoIP telephones, headsets, cell phones, or just a bad connection from an individual participant. If you experience an echo/reverb/clipping on a conference, you can have participants individually mute their lines (using the keypad commands), the leader/host can signal an operator who will identify the problematic line or the leader/host can put the call into lecture mode to mute all lines.
Yes. Your account is provisioned for domestic dial-out upon signup. The dial-out feature is useful for joining participants to a conference call. From within the conference, use the keypad command as the host and follow the instructions. Upon request, we can also enable International Dial-out capabilities.
Within 24 hours of completing the signup process, you will receive a Welcome Email with everything you need to immediately begin utilizing your conferencing service.
Conference call minutes are calculated by multiplying the number of participants, including the Moderator or Leader of the conference, by the number of minutes the call lasts. For example, if you host a 30 minute with 5 participants and 2 speakers, there is a total of 210 minutes (7 x 30).

Operator-Assisted Audio

To schedule an operator-assisted conference call, please contact your Account Manager or call us at 855-520-4500.
With an operator-assisted conference, speakers can reserve a private speaker “pre-conference” to collaborate privately before the call begins. This is often known as the “green room” for speakers and also referred to as a speaker sub-conference.
Participant lists are typically sent via email or fax within two hours following the conclusion of a conference. Upon request, special arrangements can be made to email or fax participant lists during or at the conclusion of a conference. The list will include participant names and may also include other information specified at the time of reservation.
Recording is a value-added service that allows the conference call to be recorded on standard cassette tape or CD-Rom. Wav files are also available via a Web link. It is recommended that you copy this file to your own Website for streaming. For an additional fee, customers may order a soft-copy of their recorded file (.wav), which can be sent via email.

  • Ideal for important calls or events that require high-touch hand-holding such as high-profile, C-level communication such as investor relations calls, merger/acquisition announcements, all employee calls
  • Supports a wide range of audience sizes ranging from 5 to 10,000
  • Full-service operator coordination, monitoring, and support
  • Participant list and roll call service available
  • Operator greetings and placement into call
  • Customizable greeting and information capture
  • Operator-managed Q&A sessions
  • Toll and toll-free access or operator dial-out
  • Security screening, password access
  • Full suite of Enhanced Services
  • Web Based Participant Management – online tools that enables the meeting organizer to view who has joined the call, manage the question queue, and chat with the conference operator
  • Digital Playback/ Conference Playback – a digital recording of the conference can be accessed via a toll or toll-free number for those unable to attend ‘live’
  • Recording services available in a variety of formats including CD, cassette, .wav or MP3 files
  • Transcription/Translation services – transcription of the conferences available as Microsoft Office® Word, plain text or rich text document. Translations of the transcripts are also available in several languages.
  • Participant List – receive an attendance list of participants via fax or e-mail
  • Communication Line – dedicated operator provides ongoing conference updates and communication status in a private, separate line

“I’m extremely happy with the services provided by Select Communications. Dealing with international teleconferencing was something new for me, and I tried a couple of other service providers that, in the end, were unable to live up to the task. Select Communications was able to step up and deliver without any difficulties whatsoever. The users in the field are happy, which therefore makes me happy. From the very beginning, Select Communications has been very pro-active to ensure their services were meeting my needs.”

Brian Logan, IT Manager
GeoLogics Corporation

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