2018 is here and enhancing collaboration infrastructure is a priority at most companies — just ask the business leaders who are earmarking thousands of IT dollars to run their collaboration stacks. A recent survey from Spiceworks found that nearly half of all organizations are expanding their IT and technology budgets this year, and collaboration solutions are expected to get big portions of the pie. Spiceworks’ findings reveal that, among businesses of up to 99 employees, 13% of IT budgets are being pumped into cloud-based productivity and communications solutions, second only to the amount of money being allocated for online backup/recovery technology. When it comes to team collaboration this year, clearly business leaders are putting their money where their mouths are.
If your business is benefitting from an increased IT budget this year, the best thing you can do is understand the collaboration technology opportunities at your disposal. To help support your preparations, Telecom Reseller contributor Alan Percy has published a list of the top technology trends to watch for in 2018.
Here’s a rundown of Percy’s top trends in collaboration technology:
Enhanced IoT Reliability
From the proliferation of smartphones to the rise of voice-enabled business assistants, IoT-enabled devices are firmly fixed inside the business landscape. However, many users fall victim to network glitches and WiFi dead spots that virtually erase the convenience of their IoT devices.
This could change in 2018. Percy suggests that, as IoT device usage trends upward among businesses, providers will make it a priority to release IoT technology with greater reliability and stability.
The Rise of CPaaS
2018 may be the year of communications-platform-as-a-service (CPaaS). CPaaS solutions enable developers to add real-time communications tools like voice, video and messaging technology to their existing communication stacks without needing to build additional infrastructure. This provides a scalable, cost-effective option to cash-strapped businesses, as teams can more simply spin-up or spin-down communications features on the fly and only pay for the services they need.
Artificial intelligence (AI) is another trend fast-impacting the workplace, and intelligent chatbots are one of AI’s leading applications. IBM’s Watson is a prime example of intelligent chatbot technology. The platform enables businesses to automate a variety of tasks and processes, including customer and employee communications like responding to support requests or fielding customer service questions.
As AI technology like Watson advances, you can expect it to create more personalized interactions that streamline collaboration experiences and eliminate busywork for staff.
You can explore the rest of Percy’s 2018 technology trends to watch by checking out his full article from Telecom Reseller.
Looking for More Technology Insight in 2018?
With a new year comes new opportunities. As you approach your collaboration technology suite this year, remember that information and objective insight are your greatest advantages. If you’re in the process of upgrading your collaboration technology or are still defining your requirements for 2018, Select can help. Connect with us today to create your collaboration roadmap for the new year.