Now more than ever, businesses are forced to inject extreme flexibility into the way they leverage their business phone systems. In today’s IoT- and BYOD-enabled landscape, the ability to accommodate all employees on various types of devices is essential and requires a more robust set of features and bandwidth than many legacy phone systems can offer. For this reason, cloud-based phone systems are an increasingly viable option for organizations looking to upgrade their collaboration capabilities in the face of today’s evolving workplace landscape.
Here are five ways cloud-based phone systems enhance organizational collaboration:
Office staff, remote workforces, independent contractors, millennials who work on the go (aka “digital nomads”) all need to be able to access and deploy information whenever and wherever they happen to be. Cloud-based phone systems remove limitations so that effective collaboration can happen with reliable and consistent phone service. In addition, many cloud communication suites integrate with solutions like Office 365, equipping employees with real-time collaboration tools outside of audio, including live chat and video conferencing.
Empowering teammates with the availability of consistent communication, group discussion and easy file sharing increases productivity and decreases busywork. Rather than being forced to sit in a live meeting or get side-tracked from scheduled work to have an offshoot conversation, project collaboration can happen in a far more siloed and far less intrusive manner.
Cloud-based phone systems also equip companies with a new level of intelligence about their day-to-day operations. Call logs can be tracked and accessed through the cloud, providing quantitative and qualitative data such as call length and geographic and time-of-day details about individual communications. For instance, a business might realize that a large percentage of calls are coming in during the early morning hours before the customer service team is scheduled. A solution would be to start a group of employees earlier to handle those calls, effectively increasing the number of employees served.
Whether you’re adding or removing employees or features, cloud solutions scale seamlessly. There are fewer installation requirements and hardware investments than with traditional PBX systems, saving companies from the wait times and intrusions of requiring an on-site IT specialist or account rep to handle installation and onboarding workloads.
A byproduct of improved scalability leads to better cost efficiency for businesses. The savings on installation workloads and hardware requirements get doubled by savings on soft costs like in-house meetings and workplace distractions, values ushered in by the intuitiveness of cloud-based phone systems.
The bottom line is that today’s workplace environments require a better collaborate. Traditional PBX, voice mail, fax machines and unused phone lines are too constricting for forward-thinking businesses to meet growth milestones. With the myriad opportunities the cloud offers companies, IT departments can help their organizations gain an edge in workplace collaboration by leveraging cloud-based phone systems.
Learn more about the workplace trends and evolutions driving the shift to cloud communications. Read our blog post, “Is The Office Obsolete?”