The cloud may be able to add cost efficiencies, eliminate the need for large in-house support staffs and reduce operation costs, but few companies consider the benefits of scalability brought by virtualization of unified communication (UC) systems.
For some industries, the benefit is apparent. From tourism to construction, those businesses that require flexibility, such as those with seasonal needs, see a much added benefit of virtual UC systems that able can match the number of employees with services. Companies without such a seasonal need, however, see scalable services as a “good-to-have” rather than a “need-to-have”. Why do some companies need a paradigm shift in how they think of scalability?
Preparing for a Scalable Future
The problem is scalable services are not about how big or small a company can become. Instead, scalability is about time and planning for the future–having a system able to withstand the needs of tomorrow without having to spend extra on costly implementation efforts when dealing with growth opportunities should they arise. With a scalable system, you can plan for growth, shrinkage, or even the need for entire new services while paying for exactly what you need at all times. No extra investment is needed.
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Scalability also lends itself to preparing for tomorrow’s emergencies. In a perfect world, everything goes according to a plan, but any business owner knows that plans don’t always work out. Entire systems can fall apart. Security can be compromised, and companies that haven’t invested in a scalable virtual systems may be scrambling to keep important information, including employee contact records, from disappearing.
Think of any potential event, from a merger to a major downsizing, and you’ll start to understand how scalable UC systems will be one last thing you have to think about as you deal with tomorrow’s potential problems. When these emergencies hit, your communication systems will be on point, and the potential disaster will be able to hold your full attention.
New Opportunities and Emerging Technology
The “unknown” of the future extends further than just your own emergencies. New technologies and potential services that haven’t even been thought of yet may be a potential game changer for you and your industry. You’ll want to be one of the first able to incorporate those technologies. Again, scalable systems are about preparing for the fluctuations of the future without worry.
Scalability is a tremendous tool, which many businesses fail to recognize. While industries in need of flexibility will see scalability’s benefits, more stable industries may not consider what scalability can do for their future. Businesses that may be doing well now need to prepare for potential growth opportunities or financially difficult times that may come in the future. Scalability is just one way to do so.
In both good times and in bad, having a system able to flex with both situations can ensure that a company has its contingencies covered and won’t be scrambling to implement an entirely new UC system when they need it the most. In comparison, a scalable system just works.
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